Client Satisfaction

The primary goal of this firm is client satisfaction. We achieve this by providing our clients with prompt, professional legal services that are fairly priced. We maintain a client base that spans generations. The following is a sampling of the extra steps we take -- toward client satisfaction -- and away from the traditional distance between attorney and client :

 

Focus on and regularly update our client communications.

Return all phone calls in minimum time.

Offer firm-wide consistency in correspondence and billing transactions.

Correspond daily via e-mail.

Renovate and decorate offices to accommodate clients, making visits comfortable and relaxing.

Mission

The Team

    Our team of talented and friendly employees offers the additional benefits of expertise and exceptional client service. Each member of the firm demonstrates a personal interest in the satisfaction of each client, with a continuous eye on quality control. Our theme of "Helping People" is integrated into everything we do. Clients enjoy the unique advantage of well-informed paralegal and administrative staff members who are knowledgeable about client matters and always available to help.
    Employee turnover is extremely low at Marden, Dubord, Bernier & Stevens. Some of our loyal employees have been with us for over 20 years. Clients appreciate the added value of administrative personnel who know them by name and personal interests. Because our capable and personable staff serves people in a relaxed professional atmosphere, we see generations of family members over the years.

The Matter of Courtesy

    The dominant response from our client surveys reflects that clients feel our expertise, education, and experience is exceeded only by our courtesy and honesty. We uphold these principals in everything we do.

The Responsive Firm

    Clients at Marden, Dubord, Bernier & Stevens know that their phone calls and inquires are important to us. With a constantly renewed focus on maintaining outstanding client relationships, we focus on returning all phone calls in a timely manner.
    Time management techniques are discussed and instituted at many levels within the infrastructure of our firm. We feel this gives us the edge on the many law firms whose Partners and Personnel may neglect to follow up on client questions and concerns. This is one of the examples of why HELPING PEOPLE IS OUR BUSINESS.

Technology

    Our office has recently undergone a significant, 2-tier technology upgrade. New Windows XP PCs with the latest software have recently been installed, enabling us to provide our clients with the same information - quicker and more efficiently.
    Our new web site has been developed to offer another means of communication for our clients, colleagues, and interested "surfers."

It's Been Said...

"The Attorneys I had the pleasure of working with were very professional, caring, and always prepared."

"I was treated with respect. My case was handled professionally, and the details were covered completely."

"I received professional assistance delivered by competent and friendly people at a reasonable cost."